Primary Resolution Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized first letters have meanings defined below, whether used in singular or plural form.

Definitions

• Account – A unique account created to access parts of our Service

• Company – Primary Resolution Services, 3780 Kilroy Airport Way, Long Beach, CA 90806

• Cookies – Small files placed on your device to store browsing information

• Device – Any device used to access the Service

• Personal Data – Information that identifies an individual

• Service – Our website and related services

• Service Provider – Third parties who assist us in operating our Service

• Usage Data – Automatically collected data related to website use

• Website – Primary Resolution Services website

• You – The user of our Service

Information We Collect

Personal Information

We may collect the following information when you interact with us:

• Full name

• Email address

• Phone number

• Mailing address

• Other information you voluntarily provide

Usage Data

We automatically collect certain technical information, including:

• IP address

• Browser type and version

• Pages visited

• Time and date of visits

• Device identifiers

• Diagnostic data

Mobile Device Data

If you access our site via mobile, we may collect:

• Device type

• Operating system

• Mobile browser information

• IP address

Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality and user experience.

Types of Cookies We Use

Essential Cookies
Enable core website functionality

Consent Cookies
Track cookie consent preferences

Functionality Cookies
Remember user preferences

You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

How We Use Your Information

We may use your information to:

• Provide and maintain our services

• Manage user accounts

• Communicate with you

• Respond to inquiries

• Provide customer support

• Send service-related updates

• Improve website performance

• Analyze usage trends

• Conduct business operations

• Comply with legal obligations

Marketing communications are sent only when permitted or with your consent.

Sharing Your Information

We may share your information with:

• Service providers

• Business partners

• Affiliates

• Legal authorities when required

• Successors in business transfers

We do not sell your personal information.

Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Meet legal requirements

• Resolve disputes

• Enforce agreements

Usage data is generally retained for shorter periods unless required for security or compliance.

Transfer of Information

Your information may be processed outside your state or country. We take reasonable steps to ensure data security in all locations.

By using our Service, you consent to such transfers.

Your Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Restrict processing

• Withdraw consent

To exercise these rights, contact us using the information below.

Deletion of Data

You may request deletion of your personal information. We may retain certain data when legally required.

Requests can be submitted through your account (if applicable) or by contacting us directly.

Disclosure of Information

Business Transactions

Data may be transferred in mergers, acquisitions, or asset sales.

Legal Requirements

We may disclose information when required to:

• Comply with laws

• Respond to legal requests

• Protect company rights

• Prevent fraud

• Ensure public safety

Data Security

We use commercially reasonable safeguards to protect your data. However, no online transmission is 100% secure.

We cannot guarantee absolute security.

Children’s Privacy

Our Service is not intended for users under age 13. We do not knowingly collect information from children.

If such data is discovered, it will be removed promptly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

We encourage you to review their policies separately.

SMS Privacy Policy

SMS Data Collection

When you communicate with us via text message, we may collect:

• Phone number

• Message content

• Communication history

Use of SMS Data

SMS data is used solely for:

• Responding to inquiries

• Providing customer support

• Service-related communication

We do not sell or share SMS data.

Protection of SMS Data

We use industry-standard security measures to protect SMS communications.

Disclosure of SMS Data

We may disclose SMS data only when:

• Required by law

• Necessary for safety or legal protection

Your SMS Rights

You may request access, correction, or deletion of SMS data, subject to legal requirements.

Reply STOP to unsubscribe from SMS communications.

Retention Policy

We retain data only as long as necessary for:

• Service delivery

• Legal compliance

• Accounting and reporting

Certain records may be retained for up to six years as required by law.

Anonymized data may be used for research purposes indefinitely.

Changes to This Privacy Policy

We may update this policy at any time. Changes take effect upon posting.

We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

📍 Primary Resolution Services
3780 Kilroy Airport Way
Long Beach, CA 90806

📞 (888) 807-1401
🌐 Contact Page: [Your Website URL]