Our Process
Our 5-step Process
At Primary Resolution Services, we believe homeowners deserve a clear and straightforward path to mortgage relief. Our proven five-step process is designed to be transparent, efficient, and focused on long-term stability.
We prepare your case in accordance with applicable investor and program guidelines, working to help you secure improved loan terms without unnecessary penalties or surprise balloon payments.
You can begin the mortgage adjustment process in just five simple steps:
Step 1: Schedule Your Free Consultation
Start with a no-cost consultation with one of our specialists. During this call, we’ll review your financial situation and explain how the adjustment process works.
Step 2: Submit Your Documents
If you qualify and choose to proceed, we’ll request a few basic documents to begin your review:
A recent mortgage statement
A current utility bill
Proof of income (pay stubs, benefits statements, or similar documentation)
Step 3: Review Your Available Options
Once your documents are received, our compliance team will evaluate your financial profile and identify mortgage adjustment programs that may fit your situation.
We’ll walk you through each available option so you can make an informed decision.
Step 4: Complete the Service Agreement
After you’re approved to move forward, you’ll receive a copy of our service agreement outlining program details, expectations, and next steps.
A compliance officer will review everything with you and answer any questions before you sign.
Step 5: Processing and Underwriting Review
Once your agreement is finalized, your case moves to our processing and underwriting team. They will coordinate directly with you to finalize your strategy and guide you through the remaining steps toward resolution.
Committed to Simplicity and Transparency
At Primary Resolution Services, we believe homeowners deserve complete clarity throughout the mortgage adjustment process. You remain in control at every stage — and the final decision is always yours.
Our team provides clear, detailed information so you can make confident, informed choices. With secure online access to your case and consistent support from our specialists, you’re never left in the dark.
Even if your lender has offered a temporary deferment or forbearance plan, you may still qualify for a more permanent solution.
While these short-term programs can provide brief relief, they are rarely long-term fixes:
Payments are postponed, not reduced.
Original loan terms usually resume after the deferment period.
Missed payments are often added back to the loan balance.
Monthly obligations may become even harder to manage
If you’ve been offered a payment plan or forbearance program, it’s still worth reviewing your full range of options. A short consultation can help you understand whether a long-term adjustment may better serve your needs.
There is no cost or obligation to speak with one of our experienced advisors. You’ll leave your consultation with clarity, confidence, and a practical plan for moving forward.
Access Your Case Anytime, Anywhere
Stay informed with 24/7 access to your case through our secure online client portal. Track your progress, upload documents, and communicate with our team whenever it’s convenient for you.
Access Your Case Anytime, Anywhere
Stay informed with 24/7 access to your case through our secure online client portal. Track your progress, upload documents, and communicate with our team whenever it’s convenient for you.
